Q. What ingredients are in your cookies?
A. Our 'honey' are firmer cookies
which contain: wheat
flour, honey, margarine, sugar, eggs, dry egg white, vanilla flavor,
baking powder, US-FDA certified food colors.Some of our
cookies may contain nuts. Our 'shortbread' cookies are baked
right in the USA using real butter and delicious shortbread icings.
Although they do not contain peanuts, they are made in a facility which
uses peanuts so it is not recommended you consume them if you have
allergies.
Q. What is the shelf-life
of the cookies?
A. To ensure the highest quality, we
recommend that they be consumed within 4 weeks of receipt. They can
also be frozen to preserve their freshness longer.
Q. Will the cookies break during shipping?
A. We guarantee crumble-free delivery and
the cookies will not crumble or break under normal circumstances. Each
of our cookies is individually shrink-wrapped and then hand packed in a
shipping box with suitable padding.
Q. How big are the cookies?
A. Our cookies
are jumbo sized cookie, and are larger than average. Some of our shapes
are larger than others and will be between 3.2”
wide x 3.4” high minimum, and 5” wide x
5” high maximum, with a thickness of around 0.3”.
The cookies weigh around 2 ounces. Our newer shortbread cookies are
slightly larger than our honey cookies. Each cookie is
approximately 4-5" tall, depending on cookie shape or design, and
weighs up to 3.5 oz.. All cookie favors come individually shrink wrapped
Q. How accurate are the photos of each
cookie and the options?
The cookies may
be slightly different to those in the photos due to being made and
decorated by hand. The colors of our organza bags, tissue papers, and
ribbons may vary since each is uniquely hand
packaged! Each gift also
includes a card with your name and message. The gift will arrive in a
shipping box with suitable packing.
Q. Do you offer custom gifts?
A. Yes, we are more than happy to help you
customize a special arrangement in a way you would like. Contact us by
email with your requirements.
Q. What if I am not satisfied with
something I receive from Cookie Surprises?
A. At Cookie
Surprises, our gifts are hand assembled and packaged to ensure your
gifts are received in excellent condition. If your cookie arrives
broken or damaged, we are happy to provide you with a replacement
cookie! Please see further information on the Shipping and
Returns page of this website.
Q. What if I do not receive an order
confirmation via email?
A. There are several reasons this could
happen: 1. Your email system believed the email confirmation was spam
and rejected it; 2. Your email system believed the email confirmation
was spam and sent it to your bulk folder; or 3. It was a faulty email
address, such as you may have mixed the letters or name, in which case
our system tried to send it to the email address provided, but was
unable to. In any event you may call or email us to verify your order
was received.
Q. What methods of payment are accepted?
A. We accept Paypal, Visa, MasterCard,
Discover, and American Express.
Q. Do you offer corporate discounts?
A. Yes, we do offer corporate discounts.
Contact us for further information.
Q. Is it safe to use my credit card online?
A. We use the latest in security technology
to ensure that your sensitive information is protected.
Q. Do you offer same day delivery?
A. No. Under normal circumstances, most
orders ship out within 1 to 3 business days. However, due to
large order volumes, weather conditions or circumstances beyond our
control, we will ship your order as soon as possible.
Note: During our peak seasons (eg Christmas
and Valentine’s Day) processing time may take longer. Please
order early! Bulk Cookie orders ship in 5 - 10 business days from date
of order. Personalized cookies can take up to 14 business
days to ship since these cookies are baked and decorated to
order.
Q. Do you ship
to Canada, Hawaii, Alaska, or anywhere
outside the U.S.?
A. Yes, we do ship to Hawaii, Alaska and
Canada.
Q. If I order more than one item is there a
discount on shipping?
A. No. Our shipping charges have been
approximated to USPS rates which are based on size and weight of the
gifts and in many cases we already absorb some of the shipping
costs to make it more affordable for our customers.
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