Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.

We are happy to ship your order at a later date if you would like it shipped for a certain holiday or occasion. Simply indicate in the comments box during checkout when you would like for your gift to arrive, and we will remember to mail your gift just in time for that special occasion!

Shipping rates are per address:

up  to  $12.99	$2.99
$13  -  $24.99	$3.99
$25  -  $34.99	$4.99
$35  -  $74.99	$6.99
$75+	$10 flat rate

Returns

At Cookie Surprises, our gifts are hand assembled and packaged to ensure your gifts are received in excellent condition. If your cookie arrives broken or damaged, we are happy to provide you with a replacement cookie! 

If your cookie is damaged on arrival, please mail the cookie, along with the original packing slip to:

Cookie Surprises, LLC
Returns
P.O. Box 1438
Leesburg, VA 20177

Please remember to include the packing slip or we will not know who to send the cookie to!   note: please return only the cookie, and keep the rest of your surprise!  We will have a cookie out to you within 24 hours of receiving your damaged return. 

If you would rather have a store credit, please indicate on your packing slip and we will provide you with a coupon for an extra cookie to be included, at no extra charge,  with your next order!